To book a car on Ment, you must be 21 years old or older, have a valid driver’s license, and get approved to drive on Ment. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!

Yes, you  need personal insurance coverage to book a car on Ment Enterprise LLC.

No, only approved / primary person

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.

In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

If there’s an emergency or an issue with the car, call emergency roadside assistance available 24/7.

Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Ment hosts have access to training materials on enhanced safety measures and cleaning practices to help prevent the spread of COVID-19 or other viruses.

For our clients and staffs, Ment Enterprise LLC is dedicated to maintaining a safe and clean fleet. All Ment
Enterprise LLC cars are non-smoking in order to better fulfill our promise. If a car is returned with
evidence of smoking, a cleaning fee of $300 will be charged.

Ment Enterprise LLC has been a non-smoking rental since the beginning. Ment Enterprise LLC operated a
smoke-free fleet. Smoking is not tolerated

Anyone who uses a Ment Enterprise LLC car in the United States must adhere to the smoke-free policy
by not smoking inside the vehicle. All vehicles owned by Ment Enterprise LLC are non-smoking.

To cover the cost of car washing, a $300 fee may be applied. A vehicle must be taken out of service for
up to 24 hours to be de-smoked and cleaned using a natural deodorizer and an oxidation process.

All vehicles owned by Ment Enterprise LLC are non-smoking. Regardless of whether a sticker is present,
smoking is not authorized in any Ment Enterprise LLC vehicle.

At all times, all vehicle occupants must refrain from smoking in the vehicle. Before leaving the rental
site, inspect the car to make sure it is smoke-free. Notify a member of the Ment Enterprise LLC staff if
evidence of smoking is discovered at the time of rental.

Smoke-stained vehicles are cleaned completely, vacuumed, and treated with a natural deodorizer and
an oxidation process. Because de-smoking necessitates taking the vehicle out of service for up to 24
hours, a $300 Cleaning Fee may apply if there is evidence of smoking.

Ment Enterprise LLC employee must either:

  • Observe a customer smoking in a car, or
  • Look for signs of smoking inside the vehicle, such as ashes, cigarette butts, or burns, or smell

If a vehicle has been smoked in, the Instant Return Representative determines it. If no Instant Return
Representative is available when the automobile is returned, the decision will be made by the Vehicle
Service Attendant.

Most of the time, you’ll find out before leaving the Ment Enterprise LLC parking lot.
If there is no Return Representative available, the charge will appear on your final receipt.